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Employment Standards Officer -
Realistic Job Preview

It is our goal to provide a balanced overview of the Employment Standards Officer position, including the unique aspects of the job. This supplementary information complements the job ad and job spec. We believe this will help you to make an informed decision to apply, which in turn helps us to hire employees who understand, accept and are motivated to perform all aspects of the job.

Brief Overview Of Job Duties

Officers investigate complaints and make decisions concerning employee rights and entitlements, conduct workplace inspections, deliver presentations to stakeholders, enforce legislation and conduct prosecutions along with other types of activities. A large portion of the job is writing complex decisions and reports.


Officers will be required to visit the head office or other location of an employer where the work environment is varied, ranging from professional business offices to factory floors or construction sites. While conducting investigations or resolving disputes, Officers often deal with irate, distraught or hostile people, but always have the option to withdraw from situations with potential physical violence. Officers will also undertake prosecution activities, and spend time in a courtroom or formal hearing room environment. Officers work autonomously, under general supervision. The work is fast-paced in an ever-changing work environment. Officers experience competing demands for their time; they balance the need to focus on the job at hand with the need to keep their manager and senior management informed about serious and high profile events.

Working Conditions

Hours of work are governed by the relevant collective agreement. The normal hours of work for this position are 36.25 hours per week with a requirement to be available for 7.25 hours per work period. The position of Employment Standards Officer requires you to work non-traditional hours as part of your regular schedule. This may include some evenings and weekends. Compensation is provided in accordance with the employer’s policies and entitlements under the OPSEU collective agreement. Overtime is only required when pre-authorized by management. Officers may be exposed to seasonal weather conditions and are required to travel periodically.

Career and Personal Development

Following orientation, new hires undergo a mandatory and intensive 3 – 4 month training program in Mississauga/GTA. This formal classroom training is supplemented with field experience where the new Officer will work alongside an experienced 'Coach' Officer. New Officers are tested and assessed on their knowledge and newly acquired skill sets both during the formal training program and as they progress through their probationary period.