Print  Print This Page

Conference and Seminar Modules

  • Content last reviewed: February 2012

If you are planning your organization’s upcoming conference, seminar or similar event, and would like to include material related to effective labour relations, Dispute Resolution Services offers a cross-section of modules that you may integrate into your programming:

Rights, Responsibilities and Restrictions (about 1½ hours)

Develop an appreciation for the relationship among the rights, responsibilities and restrictions associated with the roles of the union and management in the workplace, their impact on the parties’ relationship, and the importance of avoiding misunderstandings through sound judgement and effective communication.

Effective Grievance Administration (about 3 to 3½ hours):

Acquire an understanding of the system for resolving workplace disputes in Ontario, the impact that the adoption of best practices can have on creating and maintaining a constructive relationship, and on the reduction and avoidance of disputes.

Workplace Problem-Solving (about 3 to 3½ hours):

Learn the keys to successfully employing a consensus-based approach to workplace problem-solving. Explore the concepts and principles, and practice techniques through a workplace scenario.

Communicating for Understanding (about 1 to 1½ hours):

Experience the barriers that can undermine parties’ efforts to achieve understanding, and assess your own skills and style to identify areas for improvement.

Collective Bargaining and the Role of the Mediator (about 2½ to 3 hours):

Experience the dynamics, approaches and strategies that can impede or facilitate negotiations. Enhance your understanding of the bargaining process, and the roles of the parties and the neutral third party in collective bargaining.

Conference and seminar modules are offered on a fee-for-service basis.

For more information on these programs and workshops, please contact Dispute Resolution Services at 416-326-7358 or at