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3. Training Provider Requirements

  • Issued: December 2014
  • Content last reviewed: December 2014

The Working at Heights Training Provider Standard establishes requirements for those seeking to be approved training providers of an approved working at heights training program.

3.1. Legislative and Insurance Requirements

Training providers must comply with all relevant provincial workplace legislation, including, but not limited to, Workplace Safety and Insurance Act, 1997, Occupational Health and Safety Act, Employment Standards Act, 2000, Labour Relations Act, 1995 and Accessibility for Ontarians with Disabilities Act, 2005.

In addition, training providers must have all necessary and appropriate commercial liability or errors and omissions insurance that a prudent person, carrying out activities similar to those of the approved training provider would maintain.

3.2. Advance Course Materials

Training providers must ensure the following course materials are provided to the learners prior to delivering the approved training program.

Course materials are to include:

  1. the purpose, format, and content of the approved training program, including the type and methods of evaluation and requirements to successfully complete the program;
  2. the process whereby the learner can comment on the training they receive;
  3. all costs involved for successful completion of the approved course; and
  4. requirements for personal protective equipment or other equipment that is to be brought by the learner, if necessary.

3.3. Learning Needs

To ensure the learning experience meets the specific needs of learners, training providers must:

  1. oversee the learner registration process;
  2. request information about learners’ learning needs; and
  3. request information about learners’ specific learning accommodation needs, if any.

3.4. Alternative Delivery Modes

For delivery modes of eLearning, blended learning and distance learning, the training provider must meet the requirements of the Working at Heights Training Program Standard. For delivery of programs with eLearning components, the CPO’s eLearning Instructional Design Guidelines must be met.

3.5. Program Materials

Training providers must ensure all training program materials used for the approved working at heights training program are:

  1. legible and of good reproductive quality;
  2. available in sufficient quantity (including all learning materials, equipment and learning aids);
  3. free of bias, including but not limited to gender;
  4. free from defamatory statements, including but not limited to products and equipment ;
  5. compliant with copyright rules;
  6. appropriate for targeted learner language and literacy level; and
  7. compliant with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations, as applicable.

All training program materials must meet the requirements in the Working at Heights Training Program Standard and this Working at Heights Training Provider Standard.

3.5.1. Personal Protective Equipment and Other Equipment

Training providers must ensure all personal protective equipment and other required equipment used in the approved working at heights training program are:

  1. must comply with or exceed equipment specific National Standards of Canada / Canadian Standards Association technical standards, as applicable. The equipment must also comply with the requirements of the Occupational Health and Safety Act and regulations as applicable. The equipment must indicate the technical standard with which it complies on a decal or through other means;
  2. regularly maintained and in good working order as per manufacturer’s specifications and regulatory requirements; and
  3. clearly identified and labeled as damaged or deficient if used only for training demonstration purposes.

If learners bring their own personal protective equipment to the approved training program, it must also meet the above criteria.

In addition, all personal protective equipment and other equipment used in the approved training must meet the requirements in the Working at Heights Training Program Standard.

3.6. Learning Environment

To support the transfer of learning, training providers must ensure a safe, healthy and accessible learning environment regardless of location.

3.7. Proof of Training Completion

3.7.1. Providing proof of completion to learners

Upon successful completion of an approved working at heights training program, training providers must provide learners and their employers, with learner consent , with a document showing successful completion that includes the following information:

  1. learner’s name;
  2. name of the approved working at heights training program;
  3. program identification number;
  4. date of successful completion;
  5. a statement that the learner has successfully achieved the learning outcomes of the approved training program;
  6. name of approved training provider;
  7. signature of the evaluator; and
  8. other information as required by the Working at Heights Training Program Standard.

3.7.2. Providing proof of completion to the CPO

For learners who have successfully completed an approved working at heights training program, training providers must provide the CPO with the following information within seven business days of the date of completion, in the format required by the CPO:

  1. learner’s name;
  2. learner’s address and contact information;
  3. name of the approved training program;
  4. program identification number, if applicable;
  5. date of successful completion;
  6. name of approved training provider;
  7. provider identification number, if applicable; and
  8. other information as requested by the CPO

3.8. Support Transfer of Learning

Training providers must support the transfer of learning by evaluating the learner’s successful achievement of learning outcomes in the approved training program.

The training provider must ensure that:

  1. the learner’s identity is verified;
  2. the methods of evaluation are clearly communicated so that learners understand the performance expectations and how they will be assessed;
  3. the evaluation activities are bias-free, valid, reliable, and lead to appropriate decisions regarding the learner’s achievement of learning outcomes;
  4. learners have the opportunity to receive real-time feedback on their ongoing progress and evaluation results;
  5. the instructor or the evaluator has an opportunity to review program content with learners who are struggling to meet learning objectives;
  6. instruction and evaluation activities meet learner’s language, literacy and accommodation needs; and
  7. evaluation activities are carried out in accordance with the Working at Heights Training Program Standard and this Standard.

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