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7. Administration

  • Issued: December 2014
  • Content last reviewed: December 2014

This section outlines the administrative requirements for all applicants and maintenance requirements for approved training providers.

7.1. Approvals Process

Each application must demonstrate how the training provider meets the requirements outlined in this Working at Heights Training Provider Standard and how the training program meets the requirements outlined in the Working at Heights Training Program Standard as established by the Chief Prevention Officer.

As part of the application process, the training provider must submit a written program delivery plan, consistent with requirements in this standard and the Working at Heights Training Program Standard, which includes (but not limited to):

  1. copies of all program materials;
  2. description of the learning environment;
  3. example of a proof-of-training completion document;
  4. learning evaluation method(s) and the final assessment; and
  5. description of the qualifications of instructors and evaluators.

The training provider must also submit a written plan for quality assurance and continuous improvement.

7.2. Training Records

Approved training providers must maintain and secure records for each approved working at heights training program in accordance with any applicable privacy legislation. Records must include:

  1. program delivery and completion dates, attendance list, instructor(s) and evaluator(s) for each session;
  2. learner names and contact information;
  3. employer names and contact information, as applicable;
  4. confirmation of learners’ successful completion of the approved training program’s learning outcomes, including final test results and the results of any other tests or evaluations;
  5. quality assurance and continuous improvement activities and results in accordance with the plan submitted during the application process, including feedback, complaints and follow-up action;
  6. qualifications of current and past instructors and evaluators;
  7. maintenance of current and past instructors and evaluators; and
  8. the report submitted annually to the CPO (see section 7.4 below).

In addition to the reporting requirements in section 3.7.2, approved training providers must provide training records listed in this section to the CPO upon request.

Approved training providers must maintain the training records listed in this section for four years after creation.

7.3. Maintenance of Instructor Qualifications

Approved training providers must ensure that each of their instructors delivers at least two sessions per year per approved training program.

If two sessions have not been delivered, approved training providers must ensure that steps have been taken to maintain the instructor’s knowledge of the approved training program and topic.

Approved training providers must ensure their instructors keep their professional occupational health and safety and adult education knowledge and skills current.

7.4. Maintenance of Training Provider Approval

To maintain approval, the approved training provider must submit a report annually to the CPO. The annual report will include the following information about the approved training program:

  1. a summary of any changes or revisions to the approved working at heights training program, with a declaration indicating whether the program continues to meet requirements of the Working at Heights Training Program Standard; and
  2. a summary of training sessions delivered over the previous year, including dates, number of training sessions delivered, instructor and evaluator names and number of learners per training session.

In addition, the approved training provider must:

  1. maintain a list of current and past instructors and evaluators, including their qualifications and any upgrading activities that current instructors have undertaken;
  2. establish a system to maintain instructor qualifications in accordance with the Working at Heights Training Provider Standard (see Section 7.3 above);
  3. establish a system to monitor and evaluate instructional delivery and to provide feedback to instructors for continuous improvement;
  4. establish a system to monitor and evaluate learner evaluation activities ; and
  5. establish a system for removing from their roster those instructors or evaluators who demonstrate poor performance or those who are no longer working for them.
  6. comply with the CPO’s quality assurance process , including requests related to verification of approved program content and delivery.

If the approved provider makes changes to its training operation or decides to withdraw its training services or cease operation, then the training provider must notify the Ministry of Labour within 30 business days of the above changes.

The Chief Prevention Officer may revoke the approval of a training provider under certain circumstances (e.g. an approved training provider fails to comply with the requirements of the Working at Heights program and provider training standards).

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