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10. System Design Requirements

  • Issued: October 2015
  • Content last reviewed: October 2015

10.1. Support

Technical support, help or other forms of troubleshooting assistance must be provided to learners accessing the eLearning program. This support must be available when the learner is:

  1. Using a web browser
  2. Logging into a Learning Management System (LMS)
  3. Accessing external program components

10.2. Reporting System Performance Issues

The learner must be provided with accurate contact information to be used as needed to:

  1. Obtain technical help during the eLearning program or to report technical problems
  2. Contact the eLearning program facilitator or designate to report problems or submit queries regarding the instructional content of the eLearning program

10.3. Hardware Specifications

Minimum hardware specifications to run the eLearning program shall be stated to the learner.

Specifications must include:

  1. Optimal screen resolution recommendation
  2. Required and optional peripherals (e.g. speakers/headphones)
  3. Recommended bandwidth

10.4. Software Components

Minimum software specifications to run the eLearning program must be stated to the learner.

Specifications must include:

  1. Recommended browser version
  2. Non-standard plug-in requirements (e.g. Adobe Acrobat, Flash Player, Java)
  3. Recommended graphics capabilities

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ISBN 978-1-4606-6738-5 (HTML)