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Principles, Practices and Proficiencies

  • Content last reviewed: January 2015

The principles, practices and proficiencies identified on the next two pages support the three goals of the framework. While each engagement is unique, application of the principles, practices and proficiencies will help guide and align engagement activity to support the ministry’s vision for future engagement.

Principles for MOL Stakeholder Engagement

The following principles are intended to support the ministry’s engagement by providing guidance for the planning and implementation of engagement activities and by promoting consistency and operational excellence across the organization.

  1. Authentic Engagement
    Offer genuine opportunities to influence outcomes and be ready to act on stakeholder advice
  2. Fit for Purpose
    Choose the method that is best suited for delivering the engagement’s objective and proportionate in scale to the significance of the proposal
  3. Inclusivity and Balance
    Encourage involvement from the full range and diversity of stakeholders affected, remove barriers for those groups that are hardest to reach, and aim for fair and balanced participation
  4. Make Engagement Easy
    Be sensitive to the limited time and resources of our stakeholders. Allow multiple methods of input, and lessen the resource-intensive nature of participation
  5. Involve Early and Often
    Wherever possible, adopt processes that enable early and iterative stakeholder participation
  6. Clarity Upfront and Transparency Throughout
    Be clear on the purpose, scope and constraints for each engagement, and maintain open and honest communication throughout the process
  7. Accountability and Integrity
    Be responsive to stakeholder advice, follow through on commitments and close the feedback loop

Practices for Improved Internal Communication and Coordination

Improving internal coordination and sharing of knowledge across the ministry will contribute towards engagement that effectively converts stakeholder knowledge into action.

Improve Internal Coordination

Improving internal coordination will enable better planned, better targeted, and more effective consultations, and will reduce the administrative burden associated with engagement for both stakeholders and the ministry.

For stakeholders, potential benefits include greater alignment of engagement activities, more considerate scheduling, reduced consultation fatigue, and more consistent advice from the ministry.

Improve Internal Knowledge Sharing

Improving the way in which advice from stakeholders is organized and shared across the ministry will allow better integration of that advice into decision-making and planning processes.

Better information management will also help ensure contentious issues are identified and addressed quickly and that staff are aware of key outcomes, action items and deliverables stemming from meetings/interactions with stakeholders.

Proficiencies for Continuous Improvement

The ministry is committed to providing support to staff so that they have the necessary skills and resources to conduct effective engagement. A key element of continuous improvement is the ongoing evaluation of our stakeholder engagement efforts.

Skills and Supports

The ministry understands that successfully planning and executing different forms of engagement requires a significant range of skills and supports.

Tools, resources and opportunities for learning and building engagement expertise all support decision-makers and staff in planning and leading superior engagements that consistently deliver on their objectives.

Continuous Learning and Improvement

Stakeholder engagement activities often require a significant investment of time and effort by both stakeholders and the ministry, and therefore warrant ongoing evaluation to ensure efficient and effective planning and execution.

Integrating evaluation into engagement activities (especially for larger scale consultations) will support continuous improvement. Lessons learned from evaluations need to be shared across the ministry.

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