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Occupational Health and Safety Inspector - Realistic Job Preview


This competition is now closed to new applicants. The information is kept online for reference purposes only.

Thank you for your interest in working with the Ministry of Labour, Health and Safety Program, and specifically for your interest in the role of the Occupational Health and Safety Inspector (OHSI).

Entering the workforce for the first time or making a career change along the way presents individuals with unique challenges and concerns.

At the Ministry of Labour (MOL), we would like to help ease this transition by making the process easier to manage and less confusing than many job application processes. In order to do this we have developed a Realistic Job Preview (RJP). The Realistic Job Preview will give you all the information you should need to understand and move through the various stages of our hiring process. It will also give you a clear idea of what it will be like to work as an Occupational Health and Safety Inspector in each of the sectors (i.e., Construction, Industrial, and Mining) within the Province of Ontario.

The purpose of an RJP is to give you, the job applicant, as much information as possible so that you can make an informed decision as to whether or not this is the job for you. It may also assist with the completion of the mandatory application form. We will provide you with an overview of the job, including the knowledge, skills, and abilities required to successfully perform the job responsibilities. We will also address the nature of the work environment, equipment, and working conditions involved.

We are looking for motivated, skilled and knowledgeable employees who are able to adapt to the demands of the work and work environment. It is our goal to provide a balanced overview of the job of the OHS Inspector. We believe that a candidate, equipped with all the information regarding the position and the organization they are applying to, is better able to make an informed decision which in turn helps us to hire the person who understands, accepts and is motivated and prepared to perform all aspects of the job.

This Realistic Job Preview (RJP) includes:

  1. Overview of the Ministry of Labour and the Operations Division
  2. Eligibility Criteria and Qualifications
  3. Working Conditions
  4. Demands and Challenges of the job
  5. Recruitment Process
  6. Orientation/Training Program for new employees
  7. Frequently Asked Questions (FAQs)

1.0 Overview of the Ministry of Labour

1.1 Key activities

Health and Safety

The Occupational Health and Safety Act (OHSA) sets out the rights, duties and responsibilities of all workplace parties. Its main purpose is to protect workers by creating safe and healthy workplaces. The Act sets out the minimum requirements that workplaces must follow in order to establish and maintain the Internal Responsibility System (IRS). The Ministry of Labour, through its OHSA program.

  • Enforces the OHSA and its regulations
  • Provides information and education to employers and employees, making it easier for people to understand and comply voluntarily
  • Investigates complaints and addresses possible violations in a progressive enforcement approach
  • Conducts proactive inspections of workplaces for compliance with the Act and Regulations
  • Investigates worker injuries and fatalities in the workplace

Employment Standards

Employment standards are enforced under the Employment Standards Act, 2000 (ESA) which sets out the minimum standards that employers and employees must follow. The Ministry of Labour, through its Employment Standards Program:

  • Enforces the ESA and its regulations
  • Provides information and education to employers and employees, making it easier for people to understand and comply voluntarily
  • Investigates possible violations
  • Resolves complaints
  • Conducts proactive inspections of payroll records and workplace practices

Labour Relations

The Ministry of Labour promotes a stable and constructive labour relations climate and fosters productive workplace relationships in Ontario. The Ministry’s labour relations activities focus on settling workplace disputes under various employment-related statutes, assisting in the settlement of collective agreements and assembling collective bargaining information.

1.2 Code of Professionalism

The Ministry of Labour has a long history of demonstrating its commitment to resource stewardship, ethics and values. A foundation of core values governs how we manage ourselves and how we interact or relate to our fellow employees, clients, partners and the citizens of Ontario. This has been documented in the Code of Professionalism. The Code is a formalization of the high level of professionalism already practiced by MOL Operations Division staff. It will form part of your training with us should you be successful in the job.

Please note that our Code of Professionalism has been incorporated into the Regulator’s Code of Practice (July 2011). The Regulator’s Code of Practice is applicable to ministries that are involved in regulatory compliance.

Please refer to Appendix I.

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2.0 Eligibility Criteria and Qualifications for the position of Occupational Health and Safety Inspector

2.1 Eligibility Criteria

  • Minimum 18 years of age
  • Legally eligible to work in Canada

2.2 Mandatory Qualifications

  • Valid Ontario Driver’s Licence
  • Journeyman Electrician Status (for Mining-Electrical/Mechanical position)
  • French Language Skills (if position required)
  • Ability to travel extensively, respond to after-hour call, and the ability to work evenings and weekends as part of regularly scheduled work
  • Oral and written proficiency in English
  • For Mining – Electrical/Mechanical position – Journeyman Electrician Status
  • For Mining – Underground and Electrical/Mechanical positions - Must have underground hard rock common core, or basic underground soft rock common core (one of the following applicable underground common core programs P770010, P770130, P770121, P770225, P770131, and P770141)
  • For Mining-Underground and Electrical/Mechanical positions - Minimum 3-5 years of work related underground mine experience or other equivalent training
  • For Mining-Surface and Plant position – Must have applicable surface common core program (P770210)
  • For Mining-Surface and Plant position – Minimum 3-5 years of work related mine experience or other equivalent training

2.3 Other Qualifications

In addition to the mandatory requirements outlined above, you must possess certain experience, knowledge, skills and abilities. The key qualifications for the Occupational Health and Safety Inspector are:

  1. Technical Knowledge:
    1. Working knowledge and practical experience in a broad range of workplaces/ processes/equipment, depending on the sector that you are applying for (see below for detailed list of sectors)
    2. Working knowledge of a broad range of health and safety hazards and controls associated with chemical, biological and physical agents
    3. Working knowledge of the Occupational Health and Safety Act and relevant regulations
    4. Knowledge of other standards and legislation relevant to the appropriate sector, e.g. WHMIS, Designated Substances
  2. Communication and Interpersonal Skills:
    1. Well-developed listening and communication skills to promote compliance, provide advice, and consult with client
    2. Ability to accurately document and convey confidential and sensitive information
    3. Demonstrated experience in report writing
    4. Conflict resolution and interpersonal skills to interact effectively with clients, and direct them to a logical or appropriate course of action
    5. Ability to deal with contentious, adversarial and emotionally-charged work situations, including respect for differing interests and conflicting priorities
  3. Analytical and Organizational Skills:
    1. Reasoning, evaluative and analytical skills to interpret information, assess compliance with legislation, regulations, policies and standards, and determine strategies/actions(s) to be taken
    2. Ability to interpret, apply, explain, and enforce legislation
    3. Ability to conduct inspections and investigations including interviewing and handling evidence
    4. Sound planning and organizational skills to co-ordinate your workload
  4. Other Important Skills:
    1. Knowledge of computer information technology, computer databases and software packages
    2. Blueprint reading skills (especially for Construction)
    3. Ability to work evenings and weekends as part of regularly scheduled work

2.4 List of Sectors

Industrial Sector:

  • Agriculture
  • Automotive
  • Ceramics, Glass & Stone
  • Chemical, Rubber & Plastics
  • Construction Premises
  • Education
  • Electrical & Electronics
  • Farming
  • Film & TV
  • Fire
  • Fishing
  • Food Beverage & Tobacco
  • Government
  • Industrial Services
  • Live Performance
  • Logging & Sawmills
  • Offices & Related Services
  • Police
  • Primary metals
  • Pulp & Paper
  • Restaurants
  • Retail
  • Textiles and Printing
  • Tourism, Hospitality & Recreational Services
  • Transportation
  • Utilities
  • Vehicle Sales & Service
  • Wholesalers
  • Wood & Metal Fabrication
  • Long-term care homes
  • Homes for residential care (e.g., retirement homes)
  • Hospitals
  • Nursing services
  • Group Homes
  • Treatment clinics and specialized services
  • Professional offices and agencies
  • Emergency Medical Services

Mining Sector:

  • Assay laboratories
  • Diamond drilling
  • Mills
  • Oil and natural gas
  • Open pit mines
  • Quarries
  • Sand and gravel pits
  • Refineries
  • Smelters
  • Surface plants
  • Underground mines

Construction Sector:

  • Asbestos operations
  • Industrial, Commercial and Institutional
  • Residential
  • Roads
  • Underground
  • Utilities
  • Window Cleaning
  • Other construction

Electrical/Mechanical Sector:

  • Aggregate and hard-rock mining operations
  • Surface & underground mining
  • Electrical & mechanical operations
  • Mining equipment and machinery
  • Ontario Electrical Code

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3.0 Working Conditions

As an employee of the Ministry of Labour, the Occupational Health and Safety Inspector is entitled to the full range of benefits provided to classified Ontario Government employees. This benefits package includes:

  • Supplementary Health and Hospital Insurance (covers many expenses not covered by OHIP, including prescription drugs, etc.)
  • Vision Care and Hearing Aid Plan
  • Dental Coverage
  • Short Term and Long Term Sickness Plans
  • Basic Life Insurance and Supplementary Life Insurance (optional)

Employees are also entitled to vacation leave of absence and are enrolled in the Public Service Pension Plan and the Canada Pension Plan.

New employees are hired at the minimum of the wage scale and eligibility for salary progression is based on performance in the position and is subject to salary administration provisions in the collective agreement. See job ad for wage scale for this position.

There will be a nine (9) month probationary period during which there will be ongoing tests and monitoring of performance to determine suitability for continued employment.

As indicated in the ‘Mandatory Qualifications’ section, candidates are required to have a valid Ontario driver’s licence. Generally employees assigned to field work drive a Government owned or leased vehicle. It should be noted that employees who drive Ministry vehicles must comply with Revenue Canada’s rules with respect to taxable benefits.

In addition to the general benefits package, the Ministry of Labour also has a contract with an outside Employee Assistance Program (EAP) that offers a wide range of confidential, short-term counselling, advisory and information services to employees and their eligible family members. Employee Assistance Programs are designed to assist individuals with personal problems that can affect their work life, family life and general wellbeing. Included in the Ministry’s EAP service is post-traumatic stress counselling, which can be particularly beneficial for employees who have handled a difficult fatality or critical injury investigation.

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4.0 Demands and Challenges

The Ministry of Labour has conducted a task-specific functional evaluation for the job of Occupational Health and Safety Inspector. This functional evaluation addresses the physical environment, the psychological environment and the hours of work.

Accommodation for applicants with disabilities will be in accordance with the Ontario Human Rights Code.

4.1 The Physical Environment

Occupational Health and Safety Inspectors visit a wide variety of workplaces and deal with many different activities. In the process they sometimes traverse rough, ungraded, icy, wet, slippery terrain, access obstructed and confined spaces, scale stairs or fixed, vertical ladders and access large, bulky machinery via widely spaced foot and handholds, the use of which requires physical strength, coordination and agility. Inspectors may be exposed to seasonal weather conditions; extreme heat and dust from furnaces, radiance from coke ovens, nauseating smells, noise and mechanical vibrations. They may also be required to visit the head office of a company where the work environment will be business-like and professional. Finally, Inspectors may also spend considerable time in a courtroom or formal hearing room environment.

4.2 The Psychological Environment

OHS Inspectors work autonomously, under general supervision. The work is self-paced, with a moderate but steady level of urgency. In a situation of a serious injury, fatality, work refusal, or other investigation, the degree of urgency may increase substantially. While conducting investigations or resolving disputes, the Inspector may need to deal with irate, distraught or hostile people, but has the option to withdraw from situations with potential physical violence. Inspectors will also experience competing demands for their time and information. Inspectors will need to balance the need to focus on the job at hand in the field with the need to keep their manager and senior management informed about serious and high profile events.

4.3 Hours of Work

Hours of work are governed by the collective agreement. The normal hours of work for this position are 36.25 hours per week with a requirement to be available for 7.25 hour work periods during days, evenings and some weekends. When an event occurs (e.g., a work refusal, serious injury or fatality), or when workplace conditions change (such as in logging operations), Inspectors may be required to complete the investigation and therefore extend the workday past the regular 7.25 hours, with appropriate compensation.

Inspectors are expected to participate in a local On-Call rotation, to be ‘On-Call’, responding to any urgent situation, such as a serious accident or work refusal under the Occupational Health and Safety Act. Inspectors may also be required to participate on special inspection and investigation initiatives that may involve evening or weekend work on a periodic basis and may require travel outside of their normally assigned territory.

In the normal course of their duties, the Occupational Health and Safety Inspector does the following:

  • stands
  • walks
  • sits
  • drives a car
  • picks up a briefcase and carries it
  • ascends and descends stairs
  • reads, writes, and converses in English and/or French for Bilingual positions
  • climbs ladders or steps up and down off machinery and equipment
  • bends and crouches
  • lifts items to be used as evidence and carries same short distances
  • pushes or pulls to test structures
  • lifts notebook computer and uses to type reports, etc.
  • handles documents and files
  • uses a telephone
  • answers questions and makes oral presentations.

Not all of the above functional demands occur every day, but Inspectors may meet any combination of these demands on any given day.

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5.0 Recruitment Process

There are 5 main steps in the Recruitment Process for Occupational Health and Safety Inspectors which can take up to six months to complete.

  1. Application Process: Applicants are required to submit an on-line application form that can be obtained from the Ministry of Labour website. As part of the application process, applicants are asked to select and rank up to three locations for which they would be willing to accept employment if offered. If there is only one location available for the competition, please indicate that location as an acknowledgement of where you agree to work.
  2. Screening Process: Application forms are reviewed and screened, and those applicants whose experience, skills, knowledge and abilities best meet the job requirements are selected for the next phase of the recruitment process. Applicants who are selected for the next phase will be contacted.
  3. Paper and Pencil Testing: Applicants are invited for paper and pencil testing. Typically applicants are invited to a location that is close to where they live for this phase of the recruitment process.
  4. Performance-Oriented Structured Interview (POSI): Applicants who pass the paper and pencil testing will be invited to this interview to determine if they possess the required behavioural competencies needed to perform the role of the Occupational Health and Safety Inspector. This interview is approximately 60-75 minutes in length and is conducted by Ministry of Labour managers.
  5. Technical Interview/Written Assignment: Applicants who achieve the required passing mark on the POSI will be invited for a Technical Interview with Ministry of Labour managers. Following the technical interview, applicants will complete a written assignment.
  6. Other Steps: You will be asked to submit the names of three referees as part of the recruitment process. When selecting your referees, make sure that you choose people who have supervised your work and can speak knowledgeably about your work performance as. If the Ministry of Labour is considering you for a position, up to three referees will be contacted. Candidates are also required to go through Enhanced Security Screening (CPIC, Local Police Check, Driver Record Check) as a condition of employment.

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6.0 Orientation and Training for New Employees

The newly hired Occupational Health and Safety Inspector is provided with an orientation to the Ministry to become familiar with the Ministry's goals, policies and objectives. The intent of the Orientation process is to help new employees get a good start, settle into the job more quickly and efficiently and feel part of the team from the very first day.

Following orientation, new hires undergo an intensive up-to-8-month training program. The formal classroom training is typically held in Toronto, and is supplemented with periods of field experience where the new Inspector will work alongside an experienced “Coach” Inspector. New Inspectors are tested and reviewed on their knowledge and newly acquired skill sets as they progress through their probationary period. The probationary period is nine (9) months in duration.

Classroom courses include but are not limited to the following:

  • Occupational Health and Safety Act
  • Policy & Procedures
  • Order Writing and Investigation Skills
  • WHMIS
  • Prosecution Policy and Methods
  • Provincial Offences Act

Additional sector-specific training depends on the position for which you are hired and will specifically include one of the following:

  • Industrial Regulations Training
  • Construction Regulations Training
  • Mining Regulations Training

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7.0 Frequently Asked Questions (FAQ)

The information for this section was drawn from a cross-section of new and experienced, male and female Occupational Health and Safety Inspectors working in the Construction, Industrial and Mining sectors.

1. What are the most interesting aspects of the job? What do you like the best about the job of an OHS Inspector?

“I enjoy the variety of workplaces and processes that I get the chance to see. Everyday you’re in a unique environment. One day it might be a pop manufacturer or a ship builder, the next day it could be the steel industry, a cigarette factory, or be a worksite involved in diving, demolitions or explosives.”

“You get a great opportunity to learn about many different industries and types of work. We get to see work environments that most of the general public will never see unless they work in one of them. It’s a great job for inquisitive people who like to learn about a lot of things.”

“I enjoy the flexibility and the autonomy. We get to plan our own work and set our own priorities. There isn’t a rigid structure. You set your own schedule to make sure you get the job done.”

“Sometimes it’s hard to change attitudes about health and safety, but by doing your job as an Inspector well, you know the workplace is safer for employees.”

“I really enjoy the investigative aspect of the job. It’s always a challenge piecing things together. Sometimes you need to look at seemingly unrelated circumstances and events to reach a conclusion and then write up your report with recommendations.”

“I enjoy the aspect of the job that allows me to interact with other agencies, like the police, the Coroner’s Office, engineers, fire officials and other specialists.”

2. What are some of the challenges of an OHS Inspector's job?

“A fatality in the workplace is a stressful aspect of the job. We’re never the first there, but if it’s an obvious fatality the body will still be there when we arrive. You can’t be squeamish in this job. We’re not like the police, we don’t see that many fatalities therefore you never get used to it.”

“Some work environments can be pretty bad. We have to go into dirty, smelly and noisy plants and factories. We also do inspections on slaughter houses which can be pretty awful, especially if you’re at all squeamish.”

“There are situations where you will be dealing with employers or workers who can be quite rude or hostile. You need to be able to be polite and patient with these people while they vent.”

"If you are a new Inspector, employers and the Health and Safety Officers in some workplaces will test you and put you through your paces. Some are hostile and will try to challenge you but there are also some who try to be very cooperative.”

“We don’t just enforce the Occupational Health and Safety Act. There are at least twelve pieces of legislation we need to be familiar with. It’s hard to know it all and sometimes you won’t have needed to use a piece of legislation for weeks or months. You need to read up on legislation all the time.”

“This is a job which can be very lonely at times as we have laptops and virtually conduct most of our work from our vehicles and there is very little reason to visit the office. This removes an obvious opportunity for interaction with other inspectors with whom you can share ideas or problem solve.”

3. What will help a new employee be successful in this job?

“Credibility and earning respect is everything in this job. Many of the workplaces we go into are still male dominated and they will challenge you and put you through your paces to see what you know about their type of work. For example, if you’re going onto a construction site you’d better know something about construction, and the industries can be even tougher since there are so many different types. Employers expect you to be able to ‘walk the walk, and talk the talk’.”

“The most important thing for this job is ‘good people skills’. You need to be able to get people to talk to you. You need to be fair but firm, and tell them that you’re not going away until you’ve been able to do your job. It’s important to be able to explain the legislation and explain the ramifications to them if they don’t comply with you.”

“You need to be reasonable so people can talk to you.”

“Work experience in a variety of different work environments is a plus.”

“You need to develop professional, positive working relationships with clients. This is especially true in the Industrial Sector because you are in and out of the same workplaces all the time, dealing with the same people.”

“You need self-confidence. There are some employers and workers who will try to manipulate you. You need to be able to stand your ground and do your job.”

4. What things could cause problems for a new employee?

“Poor people skills or if you are a ‘know it all’. The thing about this job is you don’t know what you don’t know until you’re on the job trying to do it. We interpret and apply the legislation, but we’re not ‘experts’ in every type of workplace or process. If we need assistance we can call a subject expert, like an engineer, a hygienist, or a lawyer.”

“Some people thrive on confrontation. 25% of visits will be confrontational, but if the Inspector becomes confrontational it just creates problems for everyone.”

“You won’t be successful in this job if you are closed minded and not objective.”

“People who lack diplomacy or who let power go to their head will only escalate situations. We are authority figures and must exercise this responsibility properly.”

“We need to be neutral, not biased for the employer or the employees. You can’t go in and take sides or help with one party’s agenda.”

“You need to be able to listen to suggestions and take criticism and you must be a team player.”

5. What are some of the differences between the Sectors (i.e., Industrial, Construction and Mining)?

“Technology is changing very rapidly in the Mining sector. Therefore, it is important to keep up to date on potential hazards associated with new technology.”

“In the Construction sector, Inspectors tend to spend more time in court. Issues are generally resolved more quickly and we tend to give more tickets. It’s the nature of the work that goes on. If there is a problem, it’s identified and fixed so the work can continue. ”

“In the Construction sector the people we deal with appear gruff up front, but they are under a lot of pressure to get the work done. They tend to be less aware of or knowledgeable about the Act so we have to work with them to increase their understanding.”

“The workers in the Mining sector are very knowledgeable in the Occupational Health and Safety Act, so you need to be prepared to be challenged by both sides in the workplace regarding your decisions and interpretation of the Act.”

“In the Industrial sector, particularly in larger plants, workers tend to be quite knowledgeable about the Act and Regulations and will challenge you at times on your interpretation of the legislation.”

6. What advice would you give someone who was applying for an Occupational Health and Safety Inspector position?

“Inspectors are Government officials so it’s important to remember to be sensitive and choose your words carefully. A sense of humour can help establish rapport with clients but you must be careful that what you say isn’t misinterpreted. You must also be politically correct at all times.”

“It is important to listen to all sides of an issue before making any decision.”

“When you are on-call, which is voluntary, you need to be prepared to respond to all situations. This could mean that you get called out to industrial, construction and mining situations even though your key role is in just one of these sectors.” (Note: On call in some areas is mandatory.)

“Credibility is really important in this job. If you don’t have a background in construction, industry or mining it can be really difficult and you will be challenged by employers in the workplace.”

“Don’t take the job home with you. Do a good job when you’re on the job and then let it go. The job can be stressful so you need a break.”

“Do your job properly and remember that you will need to be able to justify and defend both what you do and don’t do, after you leave the workplace.”

7. Are there any other things a prospective new employee should know?

“They need to understand the physical environments we work in. There are times we have to climb ladders, be up on a roof, a crane or a bridge. I’m glad I’m not afraid of heights.”

“They should know that some of the workplaces we go into are very dirty, noisy and have offensive smells. Sometimes we’re required to crawl around and under equipment to do a proper inspection or investigation.”

“It’s not unusual to have to walk a fair distance through mud to get to a worksite so you can’t be afraid to get a bit dirty.”

“We are exposed to the environment – rain, mud, heat and cold. We go into hot factories and are exposed to welding fumes, paint and other manufacturing smells.”

“I wouldn’t want to be claustrophobic because sometimes you need to go into a furnace that has been shut down for your inspection.”

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Appendix I

Code of Professionalism – incorporated into the OPS Regulator’s Code of Practice (July 2011)

Integrity in Enforcement Operations Division – Ministry of Labour 2003

Service Standards

On initial contact with a client, an inspector, investigator or auditor will:

  • introduce themselves and the ministry they represent;
  • identify the statutory authority for the inspection, investigation or audit;
  • provide general information regarding the inspection, audit or enforcement process;
  • provide a contact number should further information or feedback be required.

1. Honesty and Integrity

Conduct duties in such a manner as to inspire confidence and respect for the position of public trust held by Operations Division staff.

Intent: Staff will not engage in activities that are, or could appear to be, incompatible with their responsibilities and duties, or call into question their objectivity, integrity and impartiality. They will conform to the OPS Conflict of Interest Guidelines and identify situations of potential, actual or perceived conflict of interest.

Operations Division staff:

  • always follow and apply program policies and procedures established by MOL in all client interactions.
  • fully explain the rationale behind a decision/action.
  • fully explain to the parties their options (e.g. for appeal) as well as the investigative process and the legislative provisions governing an investigation, inspection or audit.
  • are not critical of MOL in conversation with clients or stakeholders.
  • anticipate and actively avoid positioning themselves in a situation where there is a real or perceived conflict of interest.
  • compile information from all parties accurately and completely in an unbiased fashion.
  • are willing to admit when an error is made and take appropriate corrective action.
  • share fully and transparently, with clients, all relevant information, while complying with legislative requirements related to confidentiality and client anonymity.
  • are never influenced by favouritism, biases, bribes or threats when making a decision.
  • base decisions on current and relevant information, as supported by MOL policies and procedures.
  • are viewed as above reproach and neutral by all parties involved in the case.

2. Confidentiality

Treat in confidence whatever Operations Division staff see, hear or learn that is confidential in nature unless performance of duties or legal provisions require otherwise.

Intent: Staff adhere to the Freedom of Information and Protection of Privacy Act (FOIPPA) to ensure they respect the confidentiality and sensitivity of stakeholder information. Staff will collect and protect all internal and external information in compliance with respective legislation, regulations, policies and procedures.

Operations Division staff:

  • recognize and respect fundamental nature of confidential information.
  • are fully aware of what documents/information are considered confidential at MOL.
  • consciously monitor/ensure control and custody of all documents and speech/ communication (e.g. putting documents away at night, adhere to approved records retention schedules).
  • ensure that all information that is personal, sensitive and protected is not discussed with, communicated to, or overheard by third parties.
  • advise clients that some of the information that they are providing may be accessible under the FOIPPA.
  • advise clients requesting personal, sensitive and protected information on a file to contact authorized parties.
  • protect client’s anonymity, unless legally required to disclose.

3. Respect

Treat businesses and the public with respect by being courteous at all times and in all situations.

Intent: Staff will be courteous at all times, no matter how difficult or strained the situation may be.

Operations Division staff:

  • listen carefully and recognize client’s concerns/complaints; respond with empathy.
  • where appropriate, make consistent eye contact with the client in order to develop rapport.
  • treat each client as an individual.
  • maintain an even, calm composure at all times.
  • adjust personal demeanour and presentation to client circumstances.
  • take into account client sensitivities, difficulties and specific circumstances.
  • acknowledge the difficulties caused by disruptions to client’s routines (e.g. interrupting an important phone call).
  • deliver decisions, orders and/or official documents in a way that is sensitive to possible adverse client reactions.
  • exit temporarily from escalating situations, as appropriate.

4. Timeliness

Conduct and conclude activities in a timely fashion.

Intent: Staff adhere to legislative requirements, policies and procedures to ensure that established timelines are met. Staff adhere to all internal and external time commitments.

Operations Division staff:

  • respect internal and external timelines (e.g. legislative timelines).
  • always establish reasonable timelines for self, co-workers and clients.
  • communicate clear timeline expectations to the client.
  • within established authority, promptly communicate and negotiate any timeline changes with the client.
  • promptly respond to the client regarding an inquiry.
  • ensure decisions are made and communicated to the client according to legislation, policies & procedures or as soon as possible.
  • organize themselves using appropriate time management tools and/or other resources.

5. Knowledge and Competencies

Enhance and improve the level of knowledge and competence of Operations Division staff.

Intent: Staff and managers to ensure employees are knowledgeable and competent in their positions through a commitment to continuous learning.

Operations Division staff:

  • continually monitor their own state of job knowledge/competency and seek developmental opportunities as needed.
  • are self-motivated in seeking learning opportunities and materials.
  • consistently read/update themselves on MOL legislation, policy, terminology and procedures.
  • proactively monitor community and mass media on an ongoing basis for developments, trends and events in order to anticipate future demands on MOL.
  • conduct research to find answers.
  • serve as an information resource to co-workers.

6. Objectivity

Perform all duties impartially and objectively, without favour or ill will, based on relevant legislation, regulations, standards, policies, procedures and on amassed evidence.

Intent: Staff will treat all clients and situations with objectivity and in a manner which demonstrates that they are impartial. Staff will make impartial and objective decisions based on relevant legislation, regulations, standards and OPS Policies and Procedures.

Operations Division staff:

  • keep MOL goals in mind throughout the entire client interaction.
  • actively avoid forming preconceptions or presumption of probable findings on the basis of incomplete findings (i.e. carefully weigh all evidence related to the case).
  • focus on the issues of a situation, rather than the personality or personal preferences of the client or themselves.
  • do not rely solely on powers of authority when interacting with workplace parties.
  • treat all clients impartially.
  • use all MOL resources to ensure objective decisions.
  • immediately disclose any possible conflict of interest.
  • always consider both sides of the argument from the parties involved, without favouring either side.
  • overlook irrelevant information, basing client-related decisions solely on evidence.
  • do not personalize situations so as to affect the collection of evidence or the decisions made.
  • never allow an aggressive client to put pressure on the decision-making process and never react aggressively to client bullying or scare tactics.
  • make decisions in all situations only after relevant information is gathered and reviewed.

7. Compliance and Risk

Consider the public interest and the management of risk when planning and undertaking compliance activities.

Intent: Enforcement staff will target efforts on high-risk and/or non-compliant areas and use compliance tools that are flexible and proportionate to the level of risk and the nature and circumstances of the contravention.

Operations Division staff:

  • clearly communicate the goals and client responsibility to the client.
  • prioritize assignments with respect to risks posed to client (i.e. workers) and public.
  • proactively review past history file specific to the client being audited prior to client audit.
  • review, in order to benchmark the client.
  • gather all relevant information from all available sources to make safe and valid entry into the client workplace.
  • assess all relevant client information and determine the optimal approach to deal with their particular issues.
  • evaluate and use a range of compliance options/tools and choose the best enforcement option/tool for the circumstances (e.g. a first versus repeat offender).
  • actively monitor orders issued to ensure compliance is achieved.
  • issue appropriate orders consistent with policies, procedures & directives.

(Specific to OHS Inspectors)

  • use the Sector Plan to set sector plans/goals with sector partners in order to identify employers/sectors to best utilize his/her time to target high risk clients and activities.
  • examine material from related sources (e.g. Workplace Safety Insurance Board) to identify which employers to target for investigation.
  • draw on experience (e.g. automatic applied knowledge of business, legislation, clients/past experiences of employer/business process, awareness of environment, and people and skills processes) to anticipate future risk and hazards to make complete links with all information during investigation (e.g. client motivation, intentions and client verbal reports).
  • build and utilize partnerships (e.g. Workplace Safety Insurance Board, Health & Safety Associations), to provide information, training and education to foster development of internal responsibility system for client compliance.
  • always follow up on compliance orders.

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