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Spring Forward…and Build Trust!
Building and Maintaining the High-Trust
Labour-Management Relationship

Explore the nature of trust and its impact on labour-management relationships

With expert Dispute Resolution Services’ mediators, in an interactive setting, you will:

  • learn how to create and foster the trust, cooperation and communication required to establish and maintain a durable relationship in challenging times
  • discover how believing we’re always right prevents us from learning from being wrong, and undermines our relationships
  • identify and ‘de-bunk’ the trust myths
  • learn what causes mistrust and how trust can be repaired
  • practice trust-building techniques and behaviours that can be applied at the bargaining table and in the workplace

New Dates and Locations

Tuesday, June 2, 2015
Hilton Garden Inn
2400 Alert Road
Ottawa, Ontario
Telephone: 613-288-9001

Tuesday, June 23, 2015
Holiday Inn Hotel & Suites
1855 Huron Church Road
Windsor, Ontario
Telephone: 519-966-1200

Tuesday, October 6, 2015
Holiday Inn Hotel & Conference Centre
20 Fairview Road
Barrie, Ontario
Telephone: 705-728-6191


$395 + HST

Register as a group of three or more and save 10%!

Contact Us

For more information or to register, contact Joy Baza:


With labour relations practitioners from both sides of the table, learn how to establish and maintain a labour-management relationship founded on trust. You will acquire an enhanced understanding of the factors that create and damage trust, and the concrete techniques that sustain or restore it.

8:00 a.m. – 9:00 a.m. Registration, followed by hot breakfast
9:00 a.m. – 4:00 p.m. Workshop:
  • How Conflict Can Escalate
  • Being Wrong
  • Trust in Labour-Management Relationships
  • Debunking the Trust Myths and Restoring Trust
  • Simulation: Creating the High-Trust Relationship

Lunch will be served at mid-day

What attendees have said about the D.R.S Conferences

  • "I learned so much today that I will put into practice right away!"
  • "Very positive to have management and union-side practitioners in the same room."
  • "Excellent structure, planning, organization, preparation, presenters and materials!"
  • "Great insight into dynamics of labour-management interactions; real, practical tools."