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New Year! New Start!

Building and Maintaining the High-Trust Labour-Management Relationship

  • Content last reviewed: January 2016

Explore the nature of trust and its impact on labour-management relationships

With expert Dispute Resolution Services’ mediators, in an interactive setting:

  • learn how to create and foster the trust, cooperation and communication required to establish and maintain a durable relationship in challenging times
  • discover how believing we’re always right prevents us from learning from being wrong, and undermines our relationships
  • identify and ‘de-bunk’ the trust myths
  • learn what causes mistrust and how trust can be repaired
  • practice trust-building techniques and behaviours that can be applied at the bargaining table and in the workplace

Date and Location

New Year Goals

Returning to Toronto!

Wednesday, March 30, 2016
International Plaza Hotel
655 Dixon Road
Toronto, Ontario
Telephone: 416-244-1711


$395 plus HST

Register as a group of three or more and save 10%!

Contact Us

For more information or to register, contact Joy Baza:


With labour relations practitioners from both sides of the table, learn how to establish and maintain a labour-management relationship founded on trust. You will acquire an enhanced understanding of the factors that create and damage trust, and the concrete techniques that sustain or restore it.

Registration, followed by hot breakfast (8:00 a.m. – 9:00 a.m.)

Workshops (9:00 a.m. – 4:00 p.m.)

  • How Conflict Can Escalate
  • Being Wrong
  • Trust in Labour-Management Relationships
  • Debunking the Trust Myths and Restoring Trust
  • Simulation: Creating the High-Trust Relationship

Lunch will be served at mid-day.

Conference attendees said:

  • "I learned so much today that I will put into practice right away!"
  • "Very positive to have management and union-side practitioners in the same room."
  • "Excellent structure, planning, organization, preparation, presenters and materials!"
  • "Great insight into dynamics of labour-management interactions; real, practical tools."