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Building and Maintaining the High-Trust
Labour-Management Relationship

Explore the nature of trust and its impact on labour-management relationships

Let expert Dispute Resolution Services' mediators, in an interactive setting, help you:

  • learn how to create and foster the trust, cooperation and communication required to establish and maintain a durable relationship in challenging times
  • discover how believing we’re always right prevents us from learning from being wrong, and undermines our relationships
  • identify and ‘de-bunk’ the trust myths
  • learn what causes mistrust and how trust can be repaired
  • practise trust-building techniques and behaviours that can be applied at the bargaining table and in the workplace

Conference Dates and Locations


Wednesday, November 26, 2014  Sold Out!
Residence Inn by Marriott Kingston Water’s Edge
7 Earl Street
Kingston, Ontario
Telephone: 613-544-4888


$395 + HST

Register as a group of three or more and save 10%!

Contact Us

For more information or to register, contact Joy Baza:


In an interactive setting, with labour relations practitioners from both sides of the table, you will learn how to establish and maintain a labour-management relationship founded on trust. You will acquire an enhanced understanding of the factors that create and damage trust, and the concrete techniques that sustain or restore it.

8:00am – 9:00am Registration, followed by hot breakfast
9:00am – 4:00pm Workshop:
  • How Conflict Can Escalate
  • Being Wrong
  • Trust in Labour-Management Relationships
  • Debunking the Trust Myths and Restoring Trust
  • Simulation: Creating the High-Trust Relationship

What attendees have said about the D.R.S Conferences:

  • "Presenters were great: knowledgeable, experienced, genuine, well-informed, prepared!"
  • "Very positive to have management and union-side practitioners in the same room."
  • "Delivered real materials to help new negotiators learn 'best practices'. Excellent and informative workshop!"
  • "Left with practical tips for building trust."