The following are some examples of measures and procedures employers may wish to consider when developing a workplace violence program [Section 32.0.2 of the Occupational Health and Safety Act].
Measures and procedures to control the risks of workplace violence identified in the risks assessment may include:
- safe work procedures;
- personal protective equipment;
- design or physical layout of the workplace such as doors with clear windows, adequate lighting, location and structure of counters, barriers, etc.;
- designated safe locations for emergency situations;
- procedures for informing or advising workers of potentially violent situations or people;
- worker training on the workplace violence policy and program and dealing with aggressive or violent clients.
Measures and procedures for summoning immediate assistance may include:
- equipment to summon assistance such as fixed or personal alarms, locator or tracking systems, phones, cell phones, etc.;
- emergency telephone numbers and/or e-mail addresses;
- emergency procedures.
Measures and procedures for workers to report incidents of workplace violence to the employer or supervisor may include information about:
- how, when and to whom a worker should report incidents or threats;
- forms or other reporting mechanisms;
- roles and responsibilities of employers, supervisors, workers, Joint Health and Safety Committees, health and safety representatives and others in the incident reporting process;
- when the incident requires external reporting (i.e. to the police, Workplace Safety Insurance Board, Ministry of Labour, etc.).
Measures and procedures for how the employer will investigate and deal with incidents or complaints of workplace violence may include information about:
- how and when investigations will be conducted;
- what will be included in the investigation;
- roles and responsibilities of employers, supervisors, workers, Joint Health and Safety Committees, health and safety representatives and others;
- follow-up to the investigation (description of actions and timeframe);
- recordkeeping requirements.
An employer may wish to have a more extensive workplace violence program, which could include workplace violence awareness training, an Employee Assistance Program (EAP) or post-traumatic incident response procedures.
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